{"id":125425,"date":"2021-12-22T08:40:10","date_gmt":"2021-12-22T08:40:10","guid":{"rendered":"https:\/\/www.isunshare.com\/blog\/?p=125425"},"modified":"2021-12-30T08:00:54","modified_gmt":"2021-12-30T08:00:54","slug":"fixed-cant-import-photos-from-iphone-to-windows-pc","status":"publish","type":"post","link":"https:\/\/www.isunshare.com\/blog\/fixed-cant-import-photos-from-iphone-to-windows-pc\/","title":{"rendered":"Fixed&#8211;Can&#8217;t Import Photos from iPhone to Windows PC"},"content":{"rendered":"<p><em>\u201cAnyone can help me? I run the Windows Photo app and it finds my photos on the iPhone. When it begins to export, this prompt comes \u2013something went wrong, your files may not have been imported. I did not want to reinstall the Windows OS as the customer support said. Can anyone help to fix the cannot import photos from iPhone to Windows PC issue?\u201d<\/em><\/p>\n<p>When you encounter such prompts, including there are no photos to import, iPhone DICM folder is empty, no new photos were found, something went wrong, try again; you can\u2019t import photos from iPhone to Windows 11\/10\/8\/7 PC, what can you do to solve this issue? You can find effective methods from the below content.<\/p>\n<ul>\n<li><a href=\"#method1\">Method 1\u2014Build the Connection Again with the Original USB Cable<\/a><\/li>\n<li><a href=\"#method2\">Method 2\u2014Reset Location &amp; Privacy Settings on the iPhone<\/a><\/li>\n<li><a href=\"#method3\">Method 3\u2014Upgrade iOS Version on Your iPhone<\/a><\/li>\n<li><a href=\"#method4\">Method 4\u2014 Check Apple Mobile Device Related Service<\/a><\/li>\n<li><a href=\"#method5\">Method 5\u2014Import a Small Number of Photos at a Time<\/a><\/li>\n<li><a href=\"#method6\">Method 6 \u2014Import Photos from iPhone to PC via iDevice Genius<\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"394\" class=\"wp-image-125441 size-full aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/fixed-cant-import-photos-from-iphone-to-windows-pc-1.png\" alt=\"fixed-cannot-import-photos-from-iphone-to-windows-pc\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/fixed-cant-import-photos-from-iphone-to-windows-pc-1.png 680w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/fixed-cant-import-photos-from-iphone-to-windows-pc-1-300x174.png 300w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/p>\n<h2 id=\"method1\">Method 1\u2014Build the Connection Again with the Original USB Cable<\/h2>\n<p>Sometimes, when photos won\u2019t import from iPhone to PC, it is due to the connection issue. Yes, some USB cables can make your iPhone recognized by the PC, but it is incapable of data transferring. Thus, disconnect the connection and get the original USB cable to connect iPhone to your PC. \u00a0Besides, you should make sure your computer is in good health.<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"method2\">Method 2\u2014Reset Location &amp; Privacy Settings on the iPhone<\/h2>\n<p>It may help your iPhone to transfer photos if you reset the location &amp; privacy settings. \u00a0The following steps are based on iOS 15 version and above.<\/p>\n<p><strong>Step 1:<\/strong> Disconnect the iPhone with the computer.<\/p>\n<p><strong>Step 2:<\/strong> Tap <strong>Settings<\/strong> &gt; <strong>General<\/strong> &gt;<strong>Transfer or Reset iPhone<\/strong>&gt;<strong>Reset<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"360\" class=\"size-full wp-image-125427 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/head-to-reset-option-in-iphone.png\" alt=\"go to Reset option in iPhone\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/head-to-reset-option-in-iphone.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/head-to-reset-option-in-iphone-300x166.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p><strong>Step 3:<\/strong> Tap <strong>Reset Location &amp; Privacy<\/strong> and then choose<strong> Reset Setting<\/strong>.\u00a0 This will reset your location and privacy settings to factory settings.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"402\" class=\"size-full wp-image-125428 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/reset-location-and-privacy-in-iphone.png\" alt=\"reset location and privacy in iPhone\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/reset-location-and-privacy-in-iphone.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/reset-location-and-privacy-in-iphone-300x186.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p>After resetting, you can connect the iPhone to your PC and then Trust the computer. Now try to import pictures from iPhone to PC now.<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"method3\">Method 3\u2014Upgrade iOS Version on Your iPhone<\/h2>\n<p>The outdated iOS version on your iPhone would also lead to the failure of importing photos. You can go to check for the update of your iOS software and then download and update the software.<\/p>\n<p><strong>Step 1:<\/strong> Head to <strong>Settings<\/strong> &gt; <strong>General<\/strong>, and then choose <strong>Software Update<\/strong>.<\/p>\n<p><strong>Step 2:<\/strong> If there are new software updates, you can click the <strong>Download and Install<\/strong> button to finish the upgrade.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"402\" class=\"size-full wp-image-125429 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/check-software-update-in-iphone.png\" alt=\"check software update in iPhone\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/check-software-update-in-iphone.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/check-software-update-in-iphone-300x186.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<h2 id=\"method4\">Method 4\u2014 Check Apple Mobile Device Related Service<\/h2>\n<p>There are two Apple mobile device related services on your computer: Apple Mobile Device Support and Apple Mobile Device Service. Both of them can ensure smooth communication between the iPhone and the computer. If they get into trouble, you can\u2019t import photos from iPhone to the computer.<\/p>\n<p>First, you should check whether the Apple Mobile Device Support is installed on your computer or not. Just go to <strong>Control Panel<\/strong> and select <strong>Program and Features<\/strong> to check <strong>Apple Mobile Device Support<\/strong>. If there is no Apple Mobile Device Support on the list, you need to uninstall and install iTunes again to get Apple Mobile Device Support.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"398\" class=\"size-full wp-image-125430 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/check-apple-mobile-device-support.png\" alt=\"check Apple Mobile Device Support\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/check-apple-mobile-device-support.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/check-apple-mobile-device-support-300x184.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p>After that, you can press the Windows key and R key on the keyboard to open the Run window on your computer.\u00a0 Then, input <strong>services.msc<\/strong> and click on the <strong>OK<\/strong> button. On the Service window, go to find Apple Mobile Device Service and right-click it. Choose<strong> Properties<\/strong> from the drop-down list. Finally, you can change its startup type to Automatic and click the<strong> Stop<\/strong> button to pause the Apple Mobile Device Service. After a while, click the <strong>Start<\/strong> button to restart the service.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"466\" class=\"size-full wp-image-125431 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/change-apple-mobile-device-service-settings.png\" alt=\"change Apple Mobile Device Service settings\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/change-apple-mobile-device-service-settings.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/change-apple-mobile-device-service-settings-300x215.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<h2 id=\"method5\">Method 5\u2014Import a Small Number of Photos at a Time<\/h2>\n<p>If you are importing a large number of photos from iPhone to computer, it is bound to slow down the transfer speed and make the process very slow. Sometimes, it would even cause iPhone in stuck status&#8211; photos taking forever to import from iPhone to PC. So, just select a small number of photos to import at a time.<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"method6\">Method 6 \u2014Import Photos from iPhone to PC via iDevice Genius<\/h2>\n<p>Which tool you are using to transfer iPhone data to PC?\u00a0 It is significant to select a powerful iPhone data transferring tool to import the iPhone pictures.\u00a0 Of course, you can utilize iCloud and iTunes to finish the task. But <a href=\"https:\/\/www.isunshare.com\/idevice-genius\/\">iDevice Genius<\/a> is the top choice for you to quickly import photos from iPhone to a Windows computer. Not only mass photos can be imported into the PC, but also they can be deleted from the iPhone within simple clicks to free up space on iPhone. It can be an alternative way for you to deal with photos when you cannot import photos from iPhone to PC.<\/p>\n<p><strong>Step 1:<\/strong> Download iDevice Genius and then complete the installation on your computer.<\/p>\n<p><strong>Step 2:<\/strong> Connect the iPhone to your PC and then open iDevice Genius.\u00a0 You should tap the<strong> Trust<\/strong> option when there is a trust prompt on your iPhone.\u00a0 Next, wait for the software to detect your iPhone and click the <strong>Scan<\/strong> button on the center of the panel.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"433\" class=\"size-full wp-image-125432 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/click-the-scan-button.png\" alt=\"click the Scan button\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/click-the-scan-button.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/click-the-scan-button-300x200.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p><strong>Step 3:<\/strong> After the scanning process ends, you can click on the<strong> Clean<\/strong> button behind the Pictures field.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"433\" class=\"size-full wp-image-125433 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/click-the-clean-behind-pictures-field.png\" alt=\"click the Clean button\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/click-the-clean-behind-pictures-field.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/click-the-clean-behind-pictures-field-300x200.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p><strong>Step 4:<\/strong> In minutes, all the photos on the iPhone can be viewed here. To import all photos, you can tick the checkbox of <strong>Check all<\/strong> on the top left corner. Or you can choose the pictures by yourself.<\/p>\n<p><a href=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/tick-check-all-option.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"554\" class=\"size-full wp-image-125436 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/tick-check-all-option.webp\" alt=\"tick Check all\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/tick-check-all-option.webp 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/tick-check-all-option-300x256.webp 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 5:<\/strong> Click on the <strong>Export<\/strong> button and then set the location on your computer to save the photos.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"554\" class=\"aligncenter wp-image-125437 size-full\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/set-destination-for-photos-from-iphone.png\" alt=\"set the destination for photos from iPhone\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/set-destination-for-photos-from-iphone.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/set-destination-for-photos-from-iphone-300x256.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p><strong>Step 6:<\/strong> You will get the successful prompt soon.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"402\" class=\"size-full wp-image-125438 aligncenter\" src=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/photos-are-successfully-exported-to-pc.png\" alt=\"photos are successfully exported to PC\" srcset=\"https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/photos-are-successfully-exported-to-pc.png 650w, https:\/\/www.isunshare.com\/blog\/wp-content\/uploads\/2021\/12\/photos-are-successfully-exported-to-pc-300x186.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><strong>Related Articles:<\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/www.isunshare.com\/iphone-ipad\/solved-cannot-delete-apps-on-iphone.html\">Solved-Cannot Delete Apps on iPhones\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.isunshare.com\/iphone-ipad\/how-to-delete-photos-from-iphone-on-windows-10-pc.html\">How to Delete Photos from iPhone on Windows 10 PC\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.isunshare.com\/iphone-ipad\/how-to-transfer-photos-from-iphone-to-laptop-on-windows-10.html\">3 Ways to Transfer Photos from iPhone to Laptop Windows 10\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.isunshare.com\/iphone-ipad\/how-to-fix-iphone-unable-to-share-photos.html\">How to Fix iPhone Unable to Share Photos\u00a0<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\u201cAnyone can help me? I run the Windows Photo app and it finds my photos on the iPhone&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":125441,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[142],"tags":[],"class_list":["post-125425","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ios-devices"],"_links":{"self":[{"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/posts\/125425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/comments?post=125425"}],"version-history":[{"count":5,"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/posts\/125425\/revisions"}],"predecessor-version":[{"id":125443,"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/posts\/125425\/revisions\/125443"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/media\/125441"}],"wp:attachment":[{"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/media?parent=125425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/categories?post=125425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.isunshare.com\/blog\/wp-json\/wp\/v2\/tags?post=125425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}