Office Password Genius - FAQ

It depends on the length of a password, office document version, computer performance, and the password recovery setting. I recommend you learn how to use dictionary and mask to shorten the password recovery time here Normal/Mask/Dictionary Password Recovery Type Settings .

Please contact our customer service (Email: support#isunshare.com(Replace # with @)) to exchange by paying additional price, or you can purchase the correct product and then request a refund for the wrong order.

Office Password Genius recovers office password for Microsoft Office 97-2019, while Office Password Removerremoves office password just for Microsoft Office 97-2003.

Office Password Genius only could recover Office password on one computer with four password Recovery types.

Office Password Genius Professional could run password recovery program "iSunshare Peer" on all computers in the same LAN at the same time, to recover Office Word/Excel/PowerPoint 2007/2010/2013/2016/2019 and Office 365 password, even only with Normal recovery. It is still much faster than Office Password Genius.

While, Office Password Genius Advanced recovers docx/xlsx/pptx document password in WAN (Wide Area Network) with high speed. Also, password recovery program "iSunshare Peer" can work on all accessible computers in WAN to recover the Office password.
For more information about Professional and Advanced version, please contact us with email: support#isunshare.com(Replace # with @)