Windows Password Genius - FAQ

  • How long it takes to reset windows password with iSunshare software?

    After you click the reset button, the password will be reset within few seconds. From you download the software to finish password reset, it will take about 10 minutes.

  • Which editions of "Windows Password Genius" should I choose?

    If you just use it to reset password on a personal computer, I recommend you to choose standard or professional edition. If you will use it on Windows server computer, Advanced edition is better. See more.

  • What's the difference between the trial version and full version?

    The trial version only shows all user accounts of your computer, but cannot reset password for user account. The full version shows all users' accounts and allows you to reset its password.

  • What do I need to prepare before resetting windows password with iSunshare software?

    You need the following:
    1. A usb flash disk.
    2. A Windows computer, a Mac computer, a Android phone, one of them.

  • How many computers I can reset password with one iSunshare Windows Password Genius license?

    With one license, you are allowed to install iSunshare Windows Password Genius on one computer. With the installed program, you can create as many Windows password reset disks as you want, and you can use the reset disks on any computer anywhere. You are allowed to send the reset disk to family and friends as well, but you are not allowed to sell the reset disk.

  • How to boot the locked computer from USB or CD/DVD?

    See step by step guide: How to boot a computer from USB flash drive or How to boot a computer from CD/DVD ROM.

  • Does standard edition work with Microsoft account?

    Yes. All editions support Microsoft account password reset for Windows 10/8.

  • Windows Password Genius works with Windows server 2016 Datacenter on HP Raid server?

    Yes. The Raid edition supports password reset on HP/DELL/LENOVO raid server.

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