By Michael | Last Updated
“What to do when iPhone says disabled connect to iTunes? I forgot my iPhone passcode and after so many failed attempts it says my iPhone 7 plus is disabled connect to iTunes. Is there any way help me to get rid of this issue? -- From Apple Forum
If you get the note saying that the iPhone is disabled connect to iTunes, your iPhone has been disabled. Don't worry; here we collect 3 effective ways to iPhone is disabled connect to iTunes for iPhone 7/7s/8/10/11/X/XS/XR etc.
When you get “iPhone is disabled connect to iTunes” message, it means you did 10 incorrect passcode attempts. This situation always happens to the little kids who play the parents' iPhone. Or you touch the screen and enter the passcode mistakenly when the iPhone is on your pocket. For the disabled iPhone, you can try the following methods to unlock it.
What to do when you get the message “iPhone is disabled connect to iTunes”? You can do as it says connect to iTunes to restore the iPhone for unlocking. As is known to all, iTunes can be installed on both Windows and Mac computer. Thus, you can get the disabled iPhone unlocked in Windows and Mac computer. Additionally, you should make sure the iTunes on your computer is update to the newest one firstly.
Step 1: Launch iTunes on your computer (Finder on Mac Catalina instead).
Step 2: Put iPhone in recovery mode by following the instructions listed in the below screenshot.
Step 3: When you get the prompt says that “There is a problem with the iPhone that requires it to be updated or restored”, you can choose Restore or Update. Most people will choose Restore directly. If you think your iPhone iOS is out of date, you can click Update. After that, the iTunes (or Finder) will erase all the settings on the iPhone and make it unlocked. You need to pay attention that if this process lasts longer than 15 minutes, the iPhone will exit recovery mode so that you need to repeat the above steps to unlock the disabled iPhone.
Step 4: When the iPhone ends the disabled status, you need to set it up from scratch. At the same time, if you backed up the iPhone before it is disabled, you can restore the backup to the iPhone after setting it up.
What if iTunes fails to recognize your iPhone? Firstly, you should update the iTunes to the latest version. Then, it is better to change the cable to connect the iTunes. If these cannot help solve this issue, you can try other two ways below.
If you are going to find a way to unlock a disabled iPhone without a passcode and without using iTunes, here you can get it –unlock the disabled iPhone with iPhone unlock tool iSunshare iPhone Passcode Genius. This software can help you to remove the screen lock in minutes. What's more, iSunshare iPhone Passcode Genius is compatible with iPhone in all iOS versions.
Step 1: Download, install and run iSunshare iPhone Passcode Genius on your Windows computer. On the first interface, choose “Unlock Lock Screen” mode.
Step 2: Click “Start” to go ahead. And then connect your iPhone to the computer. After that, click “Next” on the bottom right corner. Then your iPhone will be detected by the software. At this time, you need to click “Download” to get the corresponding firmware package.
Step 3: After the firmware is downloaded and verified, you should click “Unlock” to remove the locked screen passcode. In minutes, you will see that the disabled iPhone is no longer being locked and the Hello window is on your iPhone. At the same time, the iPhone is updated to the newest version. You can activate the iPhone and set its screen password now. It is indeed a pity that all data in iPhone will be erased after the process ends.
If you have turned on Find My iPhone on your iPhone ahead of you get this disabled iPhone message, you can utilize iCloud to erase the iPhone. But you will lose all the data. And after the unlocking, you can set it up as the new iPhone.
Step 1: Navigate to iCloud official website on your computer.
Step 2: Use the Apple ID account and password to sign in icloud.com.
Step 3: Click Find iPhone > All Devices, then select your iPhone from the drop-down menu.
Step 4: On this prompt, click Erase iPhone > Erase. And then it will ask you to enter the Apple ID for confirmation.
After the disabled iPhone is erased, you will see the iPhone is on the Hello screen. Additionally, you need to activate the iPhone with Apple ID account and passcode if you want to use the iPhone normally again.
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