By Hally | Last Updated
"I tried to restore the iPhone after backing up but it says iTunes could not restore the iPhone because the password was incorrect. I tried password of both the computer and my Apple ID but it doesn't work. What can I do? Any help?"
Have you once encountered such similar experience? When you connect your iPhone to iTunes in order to restore it, a message may pop up writing "iTunes could not restore the iPhone because the password was incorrect". Nevertheless, you never set a password for backup and even though you try several possible passwords, all your attempts are turned to be in vain finally. What to do if you are told iTunes could not restore because the password was incorrect? Here you'll learn 5 ways to fix this problem.
Contents:
When you are informed that password was incorrect, if you have no other practical methods, the most direct way is try all the possible passwords of yours one by one to deal with this problem. However, it is not an effective way. Some may succeed but some may fail in the end. You can attempt the following passwords:
And other passwords like any email password, Wi-Fi password, administer's password, your iPhone passcode... If all the passwords are useless, try the following other methods.
If you forgot the iTunes backup password to restore the backup, iSunshare iTunes Password Genius can help you to recover the backup password. You can have a try.
Step 1: Download, install and launch the software. Then click the Open button to add your backup file. If you do not know the location, you can check:
• Windows 10: C:\Users\USER\AppData\Roaming\Apple Computer\MobileSync\Backup
• Windows 8/8.1/7/Vista: C:\Users\~\AppData\Roaming\Apple Computer\MobileSync\Backup
• Windows XP: C:\Documents and Settings\user\Application Data\Apple Computer\MobileSync\Backup
Step 2: Select one of the password recovery type and then customize the hints to speed up the recovery process.
Step 3: Hit the Start button and then wait for the result. After that, you can get the iTunes backup password to restore the iPhone backup.
If you have a backup in iCloud, you can attempt to use iCloud to restore your iPhone.
Step 1: Turn on your device and wait for the "HELLO" screen. If you had already set up your iPhone, you should erase all its contents to get to the setup screen.
Step 2: Go to Apps & Data> Restore from iCloud Backup.
Step 3: Log in with your Apple ID and select the relevant backup. And you should make sure that the Wi-Fi is connected to the phone during the process of restoring. Or the process will be interrupted.
Note: All data and settings will be removed with this method, so making a complete backup of your device first is necessary.
There is another way for you. You can restore the device to factory settings by erasing all contents and settings. This method may fix the error for you effectively. By restoring factory settings of the device, you can clear any potential bug that might cause the problem.
Step 1: Create a backup on iTunes first of all.
Step 2: Navigate to Settings>General>Reset on your device, and then select Reset All Content and Settings. Input password if you are prompted.
Step 3: Tap Erase when a warning pops up on the phone screen to ask for a confirmation.
Step 4: Connect your device to the computer and open iTunes and attempt to restore your iPhone from a latest iTunes backup to see whether this error still exists or not.
Step 1: Go to Application>Utilities>Keychain Access on your Mac.
Step 2: Enter iPhone in the search box and look for iPhone Backup.
Step 3: Double click it to open iPhone backup, tick Show password and input the keychain password. And then the iPhone backup password will appear.
In case of forgetting the iTunes backup password, you can remove the iTunes backup encryption. In this way, it is no need to enter the iTunes backup password to back up the iPhone or restore the iPhone backup in the future. Here you can get an easy way to disable iTunes backup encryption without a password. iSunshare iPhone Passcode Genius can help to remove iTunes backup encryption without password and without erasing the device.
Step 1: Connect your iPhone to the computer. Trust the PC if you see a Trust prompt on the iPhone.
Step 2: Open iSunshare iPhone Passcode Genius on your computer and go to Remove iTunes Backup Encryption option.
Step 3: Your iPhone is detected. Click the Start button to continue.
Step 4: iSunshare iPhone Passcode Genius starts to remove the iTunes backup encryption from your iPhone.
Step 5: In minutes, the iTunes backup encryption is disabled on your iPhone.
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