By Jennifer | Last Updated
Q: "My wife's iPhone 13 is locked and it shows the message "iPhone unavailable, try again in 1 minute" and it also has " support.apple.com/iphone/passcode". We rebooted the device but it didn't work. How to fix this iPhone without losing photos?"
When you come across an iOS phone saying "iPhone Unavailable" or "Security Lockout" on the lock screen, you will also usually notice that it comes with a "support apple com iphone passcode" message. This article will explain what these messages mean, and guide you on how to unlock the locked iPhone if you forgot your passcode.
If the lock screen of your iOS device has the message "support.apple.com/iphone/passcode" on it, it means that you have entered the wrong passcode multiple times, which triggers the security measures of your iPhone. At this point, the iPhone will not work properly.
Each user has 10 attempts before the iPhone is permanently disabled and there is no way to increase the number of attempts. After the fifth incorrect passcode entry, your iPhone will be locked with a timer, and as more failed passcode attempts are made, the device will be unavailable for a longer period of time.
It's worth noting that if no one has touched your device or entered any incorrect passcodes and the timer doesn't count down, this could be caused by an iPhone malfunction, such as a SIM card issue. According to experience reports shared by users on Reddit, the measure they took was to charge the iPhone and set it aside to wait for it to fix itself.
As we all know, before iOS 17, the unlock code on iOS devices cannot be recovered or retrieved. If you lost your iPhone passcode, the effective way to unlock it is erase the iPhone. For some users who don't have any backup, it means they will lose some important files permanently.
When you forget your iPhone's passcode, can you ask Apple support to unlock it without losing your data? Unfortunately, this is almost impossible. After providing your identity credentials, Apple Support may guide you to unlock your locked device, but they cannot recover the passcode. There is no way for you to access the data on your phone without the correct passcode.
How to quickly bypass the "support apple.com/iphone/passcode" screen without passcode? iSunshare iPhone Passcode Genius is a reliable and easy-to-use unlocker dedicated to solving all kinds of locking problems on iPhone, iPad, iPadOS and other devices. The tool provides options to unlock locked screen, remove Apple ID, bypass screen time passcode and MDM restrictions.
Download and install iSunshare iPhone Passcode Genius for free on your Windows computer and follow the steps below to bypass the "support apple com iphone passcode" screen.
Step 1: Run the software you will see its several main functions, select "Unlock Lock Screen" option.
Step 2: Click on the "Start" button on the next page to confirm that you have chosen this option to unlock your iPhone.
After connecting your iPhone to the computer, click "Next" to load device information.
Step 3: The software will automatically detect your device model and prepare the latest unlocked firmware package for it, click "Download" to get it. You can choose the path to save the firmware file or download it directly to the default partition of your computer.
Step 4: When everything is ready, click "Unlock" button and wait the process to finish.
After successfully removing the "support apple com iphone passcode" screen, you can access your iPhone and restore its data from backup.
If you've forgotten your iPhone's passcode, or you get a message that the iPhone is unavailable, how do you unlock it without a computer? Apple offers some official solutions, but they require a network and an Apple ID on the device. Most importantly, you need to remember the details of the Apple ID that you signed in with on the device.
If the "Find My" feature is enabled on your iPhone, then iCloud is one of the options to remove the "support apple com iphone passcode" screen.
Step 1: Open iCloud.com and sign in to your Apple ID on your iPhone.
Step 2: Click on "Find My iPhone" option, select the device and then click on "Erase iPhone" option and enter the Apple ID password to confirm.
Step 3: Click on "Erase iPhone" again and wait for the reset iPhone process to finish and then you can unlock the "support.apple.com/iphone/passcode" screen.
For devices running iOS 15.2 - iOS 16, Apple's tech team has added an option called "Erase iPhone" to the iPhone lock screen, and prompt the message "support.apple.com/iphone/passcode", you can go to this URL for more details. Or use this button to unlock your iPhone passcode without a computer.
Tip: This option requires that the iPhone is signed in with an Apple ID and has a valid internet connection, otherwise the iPhone will says unavailable but no erase option.
Step 1: After 6 incorrect passcode attempts, tap the "Erase iPhone" button in the lower right corner of the iPhone screen.
Step 2: The device will remind you that doing so will erase all content and settings on your iPhone, click "Erase iPhone" to continue.
Step 3: Enter your Apple ID password and tap "Erase iPhone" again and the reset process will begin.
Compared to iOS 15, the "Erase iPhone" button has been upgraded to a "Forgot Passcode" button on iOS 17, it provides the ability to reset your passcode and erase your iPhone on the lock screen. If you forget your new passcode within 72 hours of changing it, you can use your previous passcode to set a new one, which allows you to unlock your iPhone without losing data.
Reset your passcode: Click "Forgot Passcode" > "Enter Previous Passcode" > "Create and verify a new passcode", then you will be able to use the new passcode to access iPhone.
Erase iPhone: Tap "Forgot Passcode">"iPhone Reset">"Sign out of Apple ID", then the "support.apple.com/iphone/passcode" screen will change to the iPhone erase screen, which means iPhone has started the factory reset process, just wait for it to finish.
When the iPhone screen prompts a security lockout message and you have forgotten its passcode, you can use iTunes to restore the device to factory reset. After that, the "support apple com iphone passcode" screen on iPhone will be removed.
Step 1: Make sure the iTunes on your computer is up-to-date, put your iPhone in recovery mode and connect it to the computer.
Step 2: iTunes will pop up a message window, select the "Restore" option and iTunes will download the software for your device.
Step 3: Keep the iPhone connected to the computer until the iPhone reboots to the boot screen. Then, the problem of iPhone being security locked will be solved.
It happens from time to time that an iPhone is securely locked with a "support.apple.com/iphone/passcode" prompt. If the solutions provided by Apple don't work, then an iOS unlocker may be the best option to quickly fix the iPhone unavailable. In addition, backing up your iPhone frequently will prevent you from losing your data if this happens again!
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