By Achilles Hill | Last Updated
Touch ID is an important feature on iPhone or iPad to verify your identify especially when you want to unlock your iOS device or make payment by fingerprint sensor if you have already enabled Touch ID on your iPhone or iPad. It can protect your device effectively. When iPhone Touch ID is not working, your device can't scan your fingerprint, which results in that you can't access the device. Don't feel panic if such situation happens to you. You can use the following solutions discussed in this article to fix this problem.
IPhone Touch ID not working after screen replacement? Touch ID not working after battery replacement or iOS version update? When you can't unlock your iOS device using Touch ID, can't enroll a fingerprint on your iPhone or iPad, or you're asked to enter your passcode when you want to access your device, trying the following 8 common ways to settle this question.
If your Touch ID doesn't work properly, one of the most possible reasons is that you may use your damp finger to touch the fingerprint reader, which results in unrecognizing. So you must make sure there is no dampness, moisture, sweat or grime both on your finger and the Home button. You can use a clean, lint-free cloth to wipe off any dirt or debris. Remember that dry and clean finger and Home button are needed if you want your iPhone or iPad to read your fingerprint.
Don't use too much strength to press the Home button. You should touch the Home button slightly and give a few seconds to your device to read your fingerprint. Ensure that you put your fingerprint in the right position and try to make your fingerprint be completely covered by the Home button, touching the surrounding metal ring. Don't move your finger while the process of scanning. You should take off your phone cover or screen protector if they influence the scanner.
If your current fingerprint doesn't work effectively now, why not delete the current ineffective one and add a new one?
Step 1: Go to Settings> Touch ID & Passcode. Enter your passcode as prompted.
Step 2: Select the fingerprint and then click Delete Fingerprint.
Step 3: Click Add a Fingerprint and then set a new fingerprint.
Maybe there is something wrong with the device. You can try to hard reboot your device to see whether this problem is still existed or not. As for how to force restart your device, it depends on which model you are using. Maybe you can refer to Apple official guidance.
Step 1: Go to Settings>Touch ID& Passcode, and then enter your passcode.
Step 2: Close iPhone Unlock and iTunes & App Store.
Step 3: Turn on the two features again a few seconds later.
Under the circumstance that your iPhone Touch ID is not working, there maybe something wrong with your settings. You can try to reset all settings on your device to fix this problem.
Go to Settings>General>Reset>Reset All Settings, and then enter your passcode to make a confirmation.
Restoring iPhone with iTunes will delete the Touch ID. However, you should pay attention that this method will erase all data of your iPhone. If you have once synced your iPhone with iTunes before on your computer, you can use this method.
Step 1: Connect your device to the computer and launch iTunes.
Step 2: Click your device icon on the iTunes screen, and then go to Summary>Restore iPhone. Click Restore to confirm the process.
Step 3: When the process finishes, your device will be restore to factory settings. And you can select your device in iTunes and choose a recent backup.
The last tip is that you can make sure that you have the latest version of iOS. If all the above methods are useless, maybe you really should contact Apple Support for help.
If your tourch ID is not working and you fails to enter the right passcode, why not use a professional third-party tool to remove Touch ID lock as well as passcode from iPhone? It can save you a lot of time.
You can use iSunshare iPhone Passcode Genius to solve the issue of the Touch ID failure. It is a multi-functional iPhone passcode unlock program. It can not only remove iPhone Touch ID lock screen, but also can satisfy other types of iPhone locks just in a few clicks.
Make sure that iTunes is installed on your Windows computer first of all in order to run the software.
Step 1: Launch iPhone Passcode Genius on your Windows computer and click Unlock Lock iPhone to unlock your Touch ID locked iPhone.
Step 2: Make sure your device is connected to the computer, click Start>Next.
Step 3: After the program have recognized your device and loaded device information, click Download to download the firmware package online.
Step 4: When the firmware downloading and verifying process finishes, click Unlock to have your locked phone unlocked. A few minutes later, it will be unlocked successfully.
If Touch ID is not working in iPhone, it is likely that there's something wrong with iOS system. Alternatively, you can also fix it with iSunshare iOS Repair Genius. It can help you repair common system problems including Touch ID is not working in iPhone. Here's how to fix the issue of Touch ID with iSunshare iOS Repair Genius.
Step 1: Download this app and install it on your Windows computer. Launch this app and connect your iPhone or iPad to your computer.
Step 2: Select one of repair mode (Take Standard Mode as an example). Standard Mode can fix the issue of Touch ID without removing your fingerprint and Advanced Mode will erase all the data including your fingerprint.
Step 3: Click Start button to continue.
Step 4: Make sure that your iPhone is connected to your pc and click Next button to continue.
Notes: If the app cannot detect your iPhone, you need to put it in DFU Mode or Recovery Mode. Just follow the guide on the app.
Step 5: Click Download button to download a firmware package. You can click Select button to choose the location to store firmware package.
Notes: You can also click Copy button to download it in a browser and then click Select button to import it.
Step 6: After the application verifies the firmware successfully, click Repair button to start repairing.
Step 7: Once the process of repair is done, the app will pop up a prompt to tell you the device has been repaired successfully. Click OK to close the window.
In the end, you can find out that the Touch ID can work properly on your iPhone. It is very easy and convenient to fix the issue of Touch ID with iSunshare iOS Repair Genius. In addition, this tool can help you fix any system problem such as white screen of death, stuck in Spinning Circle, get an error in using iTunes, etc.
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