By Sophia | Last Updated
When managing your Apple ID, sometimes you might expect to see a list of trusted devices — devices that you've signed in to with your Apple ID — on your iPhone.
But if you find that the trusted devices list is missing, empty, or not updating, it can be frustrating, especially if you need to manage two-factor authentication (2FA) or account security. Don’t worry — this guide explains why this happens and how to fix it quickly!
Trusted devices are devices you’ve already signed into with your Apple ID and that Apple recognizes as yours.
These devices can: Receive verification codes for two-factor authentication, Help reset your password, Confirm your identity for Apple services.
Normally, you can view them by tapping Settings> Your Apple ID account, then go down to check all devices.
Several reasons could cause this issue:
First, make sure your iPhone is connected to strong and stable Wi-Fi or mobile data.
Open Safari and visit a webpage to test connection speed. If the internet is weak, switch networks or restart your router.
Or you can reset network settings on the iPhone to check whether the iPhone can load the trusted devices or not.
Go to Settings > [Your Name]. Make sure your Apple ID is properly signed in across iCloud, iTunes, App Store, etc.
If not, sign into the Apple ID with the correct password. Or you can sign out and re-sign in the Apple ID account: Settings > [Your Name] > Scroll down > Sign Out. Enter your Apple ID password to confirm. Restart your device and then sign back in the Apple ID account. This can refresh your Apple ID session and sync trusted devices properly.
The trusted devices list will only show up on your iPhone in the condition that the Two-Factor Authentication is turned on. You can open Settings > Your Apple ID account name > Sign-in & Security. Then tap Two-Factor Authentication and toggle it on. This forces Apple to sync and display the list of devices.
Outdated iOS versions can have bugs that affect Apple ID services. Open your iPhone and tap Settings > General> Software Update. Then download and install any available updates. Newer iOS versions often include bug fixes for account issues. You can check detailed steps here: How to update iOS/iPadOS.
You can reset all settings to fix the trusted devices not available issue on your iPhone. This operation will reset all system settings, which will not cause any data loss on your iPhone.
Thus, you can access Settings> General > Transfer or Reset > Reset > Reset All Settings. After that, enter thee screen passcode and confirm to reset all settings. Finally, you can check whether the trusted devices list appears or not.
If you encounter the problem of failing to sign out of the Apple ID account, how can you fix the issue and get iPhone back to normal? Here, iSunshare iPhone Passcode Genius is recommended to forcibly remove Apple ID from iPhone when you forgot the Apple ID passcode. After that, you can sign in a new Apple ID account on iPhone.
Step 1: Run iPhone Passcode Genius and select Remove Apple ID from the main interface.
Step 2: Connect the iPhone to your computer. When the software detects your iPhone model, hit the Start button to proceed.
Step 3: Confirm the screen lock and Two-Factor Authentication is on when Find My iPhone is enabled.
Step 4: Click the Download option to get the firmware package.
Step 5: Now you can click the Remove button to delete the Apple ID from your iPhone. Finally, follow the instructions to set up iPhone with new Apple ID.
Q1: Will a new iPhone automatically appear in the trusted devices list?
Yes — but only after you’ve fully signed in with your Apple ID and enabled two-factor authentication.
Q2: Can I add a device as a trusted device?
Yes, of course. Just open the device you want to add as a trusted device. Then tap Settings> User Name> Password & Security > Trusted Device. After that, select Add A Trusted Device > Get Verification Code. Finally, enter the code to confirm.
Q3: Will resetting settings fix this issue?
Resetting network settings or doing a soft reset might help if the problem is caused by corrupted settings.
Seeing a blank or missing trusted devices list on your iPhone can be annoying, but the fix is usually simple — just check your internet, Apple ID settings, and make sure you have two-factor authentication enabled.
