By Michael | Last Updated
When you phone is stuck on Samsung logo, it is probably caused by one or more reasons below. They are insufficient phone memory, faulty third-party software, system problems, or hardware problems. Not sure what the reasons are? Don't worry. Here are five methods to help you get out of trouble.
A phone with low memory is one of the reasons why phones are stuck on Samsung devices. Clearing the cache partition can greatly increase the probability of a successful startup. Follow this procedure to wipe the cache partition.
Step 1. Boot to Recovery mode.
Turn off your Samsung phone and follow the instructions below to put your phone in Recovery mode.
If your phone has a Home button, press the Volume down and Power button for 7 to 10 seconds to restart your device. When the phone vibrates, keep pressing the Volume Up + Home + Power buttons together. Then release all buttons when the Samsung logo appears.
If your phone hasn't Home button, press the Volume down and Power button for 7 to 10 seconds to restart your device. When the phone vibrates, keep pressing the Volume Up + Power + Bixby buttons. If your device has a Side key, press and holds the Side key and Volume Up button simultaneously. Then release all buttons when the Samsung logo appears.
Step 2. Wipe cache partition.
Use the volume down buttons to choose the Wipe cache partition. Then press the Power button to continue. When your device finishes cleaning the cache partition, press the Power button to choose the Reboot system now. Now your device should be able to reboot successfully.
Sometimes, phones are stuck on the logo when you are trying to repair third-party software or update software. It may be the cause of a software problem or a systematical error. When a phone is in the Safe mode, all the software would be disabled. It means that you can find the faulty software and delete it.
To enter Safe mode, follow the guide on this article: Using Safe Mode on a Samsung Phone.
If the phone can successfully boot into Safe mode, there is indeed a software error. In this case, uninstall the software that may be faulty and restart the mobile phone to check whether it can be successfully started. If not, try the step above a few more times.
When there's something wrong with the mobile phone operating system, it is likely to cause the problem of phones stuck on the Samsung logo. When it happens, it's necessary to use reliable third-party software.
Here, I recommend iSunshare Android Repair Genius. It is a professional tool for repairing various Android system errors. By using it, you can restore your Samsung phones to normal within minutes. You can fix the problem of Samsung phones stuck on the logo in the way below:
Step 1. Download and install Android Repair Genius. Launch it when you need to fix the error of your Samsung phone.
Step 2. Connect your device to your Windows computer and click the Start button. If your device could not be identified, click Install in the upper right corner to install a Samsung USB Driver for Mobile Phones.
Step 3. Input the device information.
Enter the Device Model and code of factory place according to the Tip beside the input box. Then choose the download path and decompression path by clicking the Path button. Click on the Download button.
Step 4. Android Repair Genius will download the system package for your device. And it will decrypt the firmware package automatically. Please wait patiently.
Step 5. When the download is finished, follow the steps to get your device into Download Mode for repair. Then click the Start button.
Step 6. Android Repair Genius would repair your Samsung device automatically. It would take a while, so please wait a moment. When the repair is completed, click Done to exit Android Repair Genius and check your phone.
Reset your Samsung device to factory settings is a method with a high success rate, as it can solve most of the problems caused by software and systematical problems. But as you know, perform a factory reset to a phone will delete all user data in it. So, think twice before taking action. When you decide to factory reset your phones, here are the steps.
Step 1. Follow the step according to "Way 1" of this article to reboot your device to Recovery mode.
Step 2. Use the volume down button to choose to Wipe data/ factory reset. Then press the Home button to confirm. Use the Volume and Home button to choose Yes, and then Reboot system now in the same way.
If you try the above methods and fail to solve the problem, there may be a hardware failure, such as battery damage, button damage, and so on. That's when you turn to Samsung officials for help. You can contact Samsung support in the way you like, such as visiting a nearby Samsung flagship store or going to the Samsung website for help.
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