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Unable to Login with Microsoft Account in Windows 10 | How to Do

Why we cannot login into Microsoft account in Windows 10?

Besides common email address and password wrong spell, I think there are other two main reasons that make it happen. One is Microsoft account password forgot or lost. The other is Microsoft account blocked.

What can we do if unable to login with Microsoft account in Windows 10?

For common spell errors, we can try again. But what about if forgot Microsoft account password or Microsoft account is blocked? I think it should be talked about in two parts. Otherwise, we won't sign in Windows 10 again.

  1. Part 1: How to login if forgot Microsoft account password
  2. Part 2: How to sign in if Microsoft account is blocked

Part 1: Reset password and login with Microsoft account new password

If you forgot password, surely you cannot login Windows 10 with Microsoft account, unless Microsoft account password can be reset.

From the article about Windows 8/8.1 Microsoft account password reset, you would learn two effective ways to reset Microsoft account password online or offline.

When Internet connection is available, undoubtedly free online password reset is the best way. And as long as you follow introductions to do step by step, you would get a new Microsoft account password soon.

reset microsoft account password online

But if you failed at last because there is no available internet or internet is slow, please try third-party software iSunshare Windows Password Genius Advanced offline on your Windows 10 computer. It can help you reset Windows forgotten password for both local account and Microsoft account at the same time. Meanwhile, you could also create new administrator without Windows 10 sign in.

reset windows 10 microsoft account password offline

Part 2: Unblock Microsoft account and then sign in

This part will talk about why Microsoft account is blocked and how people can unblock Microsoft account according to the reason. In general, Microsoft account is probably blocked by Microsoft, group policy or registry etc. So if you want to unlock your account, please find the reason and follow appropriate way below.

Note: 2 ways to disable or block Microsoft account in Windows 10

windows 10 microsoft account is blocked

Way 1: Unblock Microsoft account online with security code

While Microsoft account is blocked by Microsoft because of unusual activity, please sign in Microsoft account on Microsoft website and get a security code to unlock Microsoft account.

1. Try to sign in Microsoft account website.

2. Receive security code via phone number or email address.

receive security code with email address

3. Enter security code online and change Microsoft account password.

enter code to verify blocked microsoft account

change microsoft account password to unblock it

4. At last, you will be prompted that you have complete Microsoft account unlock.

This is the fastest and common way to unblock Microsoft account. But if you cannot complete the process, please check if it is because of following reasons.

1. Cannot get security code

If you cannot get security code through your available phone number or email address, click "I didn’t get a code" when you’re prompted for a code at sign-in, or "I don’t have access to these" when you are changing or resetting your password. Then follow Microsoft instructions to do. Eventually if Microsoft account still cannot be unblocked, please fill the online form to contact with Microsoft.

2. Recently turned on two-step verification

If you’ve turned on two-step verification recently, probably some apps and devices will tell you your password is incorrect, because they haven’t been updated to prompt you for a security code. At this moment, instead of the regular password, you’ll need to use an app password to get in Microsoft account.

get in microsoft account with app password


Through above basic recovery solutions, whether you have logined Windows 10 successfully with Microsoft account? If not, I think you will need to try other more complicated methods, which are not mentioned and used generally.

Way 2: Change group policy settings to unblock Microsoft account

This way would apply to your Microsoft account if it is blocked by a group policy. So when you are sure, follow action below to unlock your Microsoft account and you would be able to login normally.

1. Access Windows 10 with local administrator and go to Search.

2. Type "group policies editor" and open Edit Group Policies.

3. Navigate to the following path and find Accounts: Block Microsoft accounts.

Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Accounts: Block Microsoft Accounts

find option 'block microsoft account' in group policy editor

4. Right-click on it and go to its Properties. Select "This policy is disabled" from the drop-down menu.

disable policy 'block microsoft account'

Way 3: Edit registry and add Microsoft account again to Windows 10

If changing group policy still could not help, please try to solve your problem in registry editor.

1. Go to Search, type "regedit", and open Registry Editor.

2. Navigate to the following path: HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

delete blocked microsoft account in registry editor

3. You’ll find your account there, right-click on it, and delete it.

4. Close Registry Editor, and go to Settings > Accounts > Family & other users.

add microsoft account in windows 10

5. Try to add Microsoft account again in Windows 10 for logon.

Hope this article could help you get back Microsoft account to login Windows 10 successfully.

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