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Can't Sign into Microsoft Account Windows 10 | How to Do

Why we can't sign into Microsoft account Windows 10?

Besides common email address and password wrong spell, I think there are other two main reasons that make it happen. One is Microsoft account password forgot or lost. The other is Microsoft account blocked.

What can we do if failed to sign into Microsoft account Windows 10?

If password is spelled wrong, we can try again. But if forgot Microsoft account password or Microsoft account is blocked, you would need effective solutions but not continual trying. The article will talk about the two common cases and provide solutions for you.

2 common cases we can't sign into Windows 10 with Microsoft account:

  1. Case 1: Microsoft account password is incorrect
  2. Case 2: Microsoft account is blocked

Case 1: Reset Microsoft account password for Windows 10

While Microsoft account password forgot, surely you cannot login Windows 10 with it now, but instantly you will be able to sign in Windows 10 with Microsoft account then by two methods.

Method 1: Reset Microsoft account password by Microsoft service

Find another accessible computer and go to Microsoft account password reset page, which will guide you to reset Microsoft account forgotten password.

reset microsoft account password online

What you need to do in the process:

Method 2: Reset Microsoft account password with Windows 10 Password Genius

Now that Microsoft account has been added for Windows 10 logon, you can take it as the same to local account. Learn to reset Windows 10 Microsoft account password with Windows 10 Password Genius just like reset Windows 10 local account password.

reset windows 10 microsoft account password offline

What you need to do:

If you find password reset still cannot solve the problem "can't sign into Microsoft account Windows 10", get the means to unblock Microsoft account in Windows 10.

Case 2: Unblock blocked Microsoft account for Windows 10

windows 10 microsoft account is blocked

Microsoft account is blocked and can't sign in Windows 10 with it? Find the reasons and choose a proper way to unblock Microsoft account for Windows 10. In general, Microsoft account is probably blocked by Microsoft, group policy or registry etc.

Way 1: Unblock Microsoft account online with security code

While Microsoft account is blocked by Microsoft because of unusual activity, please sign in Microsoft account on Microsoft website and get a security code to unlock Microsoft account.

1. Try to sign in Microsoft account website.

2. Receive security code via phone number or email address.

receive security code with email address

3. Enter security code online and change Microsoft account password.

enter code to verify blocked microsoft account

change microsoft account password to unblock it

4. At last, you will be prompted that you have completed Microsoft account unlock.

This is the fastest and common way to unblock Microsoft account. But if you cannot complete the process, please check if it is because of following reasons.

1. Cannot get security code

If you cannot get security code through your available phone number or email address, click "I didn’t get a code" when you’re prompted for a code at sign-in, or "I don’t have access to these" when you are changing or resetting your password. Then follow Microsoft instructions to do. Eventually if Microsoft account still cannot be unblocked, please fill the online form to contact with Microsoft.

2. Recently turned on two-step verification

If you’ve turned on two-step verification recently, probably some apps and devices will tell you your password is incorrect, because they haven’t been updated to prompt you for a security code. At this moment, instead of the regular password, you’ll need to use an app password to get in Microsoft account.

get in microsoft account with app password


Way 2: Change group policy settings to unblock Microsoft account

This way would apply to your Microsoft account if it is blocked by a group policy. So when you are sure, follow action below to unlock your Microsoft account and you would be able to login normally.

1. Access Windows 10 with local administrator and go to Search.

2. Type "group policies editor" and open Edit Group Policies.

3. Navigate to the following path and find Accounts: Block Microsoft accounts.

Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Accounts: Block Microsoft Accounts

find option 'block microsoft account' in group policy editor

4. Right-click on it and go to its Properties. Select "This policy is disabled" from the drop-down menu.

disable policy 'block microsoft account'


Way 3: Edit registry and add Microsoft account again to Windows 10

If changing group policy still could not help, please try to solve your problem in registry editor.

1. Go to Search, type "regedit", and open Registry Editor.

2. Navigate to the following path: HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

delete blocked microsoft account in registry editor

3. You’ll find your account there, right-click on it, and delete it.

4. Close Registry Editor, and go to Settings > Accounts > Family & other users.

add microsoft account in windows 10

5. Try to add Microsoft account again in Windows 10 for logon.

Hope you have successfully unblocked Microsoft account for Windows 10 and made it active for Windows 10 logon.

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