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Easily Fixed: iTunes Could Not Restore the iPhone Because an Error Occurred

By Jennifer | Last Updated

Want to restore your iPhone in iTunes but only receive the prompt "iTunes could not restore the iPhone because an error occurred"? Just take it easy. You can apply the 5 methods in this post to easily and effectively fix iTunes could not restore iPhone because an error occurred problem. Besides, you can also get an alternative way to restore your iPhone without iTunes here.

  1. 1. 5 Methods to Fix iTunes Could Not Restore iPhone Problem
  2. 2. Alternative Way to Restore iPhone without iTunes

itunes could not restore iphone because an error occurred

5 Methods to Fix iTunes Could Not Restore iPhone Problem

1. Directly Connect Your iPhone to the Computer

A certified USB cable is needed, which can build a safe and stable connection between your devices. What's more, instead of using an attached keyboard or USB hub, you need to directly connect your iPhone to the computer.

directly connect iphone to computer

2. Restart Both Your iPhone and Computer

Restarting the devices also can solve the problem sometimes. You can power off your iPhone and then turn it on again, so does your PC or Mac.

restart devices

3. Update iTunes's Version to the Latest One

Make sure your iTunes version is the latest. In your PC, you can update iTunes in itself if you downloaded iTunes from Apple official website before or you need to update iTunes in Microsoft Store where you got iTunes. To update iTunes on Mac, you can use the Update function in App Store.

update itunes

4. Check the Security Software on Your Computer

Open the security software on your computer and check whether there are some functions preventing the correct connection between your iPhone and the computer. If there is, you need to disable the function or you can directly uninstall the security software when necessary.

check security software

5. Repair iOS with iOS Repair Genius

When there is something wrong with the iOS, your iPhone also could not be successfully restored by iTunes. At this moment, it's an energy-saving way to detect and repair your iOS with iSunshare iOS Repair Genius. iOS Repair Genius works on fixing various iOS issues, including the errors relating to iTunes. For the way to use this iOS repair tool, here are the details.

Step 1: Download iSunshare iOS Repair Genius on your Windows computer and install it by following the installation wizard.

Tips: To make iOS Repair Genius run more smoothly, please also install iTunes on your PC.

Step 2: In the compact software interface, select Standard Mode option that can repair different kinds of iOS issues without any data loss.

select standard mode

Step 3: Click Start button in the next screen.

click start option

Step 4: Connect your iPhone to the computer. After that, click Next option to move on.

click next option

Step 5: The software will detect your iPhone model and its firmware for you. Just hit Download button to download the firmware package. Before this, it's available to set a wanted place to save the download. After the firmware is downloaded, it will be verified automatically.

download firmware package

Step 6: Hit Repair button to begin the iOS repair process.

repair ios

Step 7: Once the repair task is finished, the software will inform you with a small box.

repair successfully box

Alternative Way to Restore iPhone without iTunes

You can also consider restoring your iPhone with a third-party tool named iSunshare iPhone Passcode Genius which can help to reset your iPhone to default settings within a few steps.

This way can be used under some specified situations, for example:

  • iTunes doesn't work on restoring your iPhone.
  • You want to speed up your iPhone and set it as new.
  • You cannot unlock your iPhone because of forgetting the screen passcode.

Steps to Restore iPhone with iPhone Passcode Genius

Step 1: Get iPhone Passcode Genius on your Windows PC. To keep the software work smoothly, iTunes is also needed on your PC.

obtain iphone passcode genius

Step 2: Run the software and click Unlock Lock Screen > Start.

remove screen passcode from iphone

Step 3: Connect your iPhone to the PC and click Next.

connect iphone to computer with usb cable

Step 4: Download the firmware package.

click download to get firmware

Step 5: After the firmware file is verified, you will be taken to the screen unlock interface. You can hit Unlock to remove the screen passcode from your iPhone and your iPhone will be restored.

Note: You need to backup your iPhone in iCloud as unlocking your iPhone will wipe the data in it.

unlock and restore iphone

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